Returns and Exchanges

WHAT ITEMS ARE RETURNABLE?

Any items purchased from Swalty are returnable within 30 days of purchase excluding sale items and promotional offer items, including freebies, and prizes.

Returns and refunds from international orders are accepted however return shipping fees are not refunded.

All items are only returnable if they are unopened, candles can not be damaged or lit and in original packaging.

Shipping charges are non-refundable.

Proof of purchase required for all returns and exchanges.

HOW LONG DOES IT TAKE TO PROCESS REFUNDS? 

It takes 5-7 days once we receive the return item (based on your bank). 

WHO PAYS FOR RETURN SHIPPING

You are responsible for the return shipping cost. 

NEED TO MAKE A RETURN?

I'm sorry to hear our products are not working out for you. Please send us an email at swalty@hotmail.com and we'll get your return taken care of.